Solidshape is a materials marketplace built for trade professionals and designed around the way you already shop and buy from suppliers.
We give you direct access to individual brands, reducing middlemen, miscommunications, and high markups. You'll also get accurate product information, up-to-date availability, and customized pricing to help you meet your project's specs, timeline, and budget.
Who can buy on Solidshape?
Solidshape is dedicated to making sourcing easier for trade professionals such as independent designers, architects, construction project managers, developers, and contractors.
In order to access our amazing brands and wholesale prices, you'll need to sign up for an account. Just go to the top of our home page and select "Sign Up." You'll be able to log in and browse at MSRP right away, and after we've confirmed your trade category you'll get to see discounted prices and contact brands directly.
Are there discounts for trade professionals?
Yes! We're all about getting the best prices for trade professionals. Your trade discounts have been built in to the prices you see while logged in. If you're still seeing MSRP, it could mean that you're not logged in or your account hasn't been confirmed yet. Account confirmation may take a couple of days, so if you just recently applied we ask you to please be patient with us for a bit—you'll receive an email notification when your account is ready.
Do you ship?
Shipping is offered directly from the brands, so options and availability will vary. You can also arrange shipping with your own carrier and coordinate freight pickup from the warehouse. You will have the option to request a shipping quote or designate a freight pickup during checkout. You can also change your order to a freight pickup at any time by editing the Pickup Contact field from your Orders page.
What if there's a problem with my order?
Solidshape will handle any issues covered under our Claims and Return Policy. If your issue falls outside of our Claims and Return Policy, we ask you to please contact your seller for direct assistance. If you're not sure, you can email firstname.lastname@example.org for additional help.
How do I report damaged or missing items?
If your order is delivered with damaged, missing, or defective items, you can file a claim within the first three days of delivery. Find the item on your Orders page and select Return or File a Claim. Please provide pictures along with your claim so that the Solidshape Support Team can better help you.
For more information on claims, please see our Claims and Return Policy.
When will I get my order?
You can track your order status from your Orders page. If you haven't received an update in a while, you can ping the seller by selecting Request Status Update for that item. Their response will appear in your Solidshape Messenger conversation with that seller.
Can I get better pricing for bulk orders?
Yes! The prices you see listed are usually single box or single piece prices. We encourage you to inquire about pricing, especially for larger quantities. Just select Get Quote from the product listing and add a note to the seller asking if there are bulk discounts. Note that any special pricing given by the seller is valid for one week after it was quoted. If you have special timing needs, please discuss that directly with the seller.
If I receive a quoted price, how long is it good for?
A quoted price is good for as long as the product request is still active. Product requests remain active for one week from when it was last updated or until the seller closes it, which can happen if the seller can no longer fulfill your request.
Once a product request is expired or closed, you can get another quote by creating a new product request for the same item.
If your project has special timing needs, please discuss this with the seller directly.
How can I contact a brand?
The first step to contacting a brand is to use the Check Availability feature for any of their products. Once the product request is created, the brand will appear on your Solidshape Messenger where you can start a conversation.
Where is Solidshape available?
Solidshape is currently available across the United States.